Last Updated: October 2026

1. HOW OUR FULFILLMENT MODEL WORKS

At Zaps Online, we offer competitive online pricing by sourcing products from major distributor networks across South Africa. Because items are ordered in from countrywide suppliers rather than held entirely on-site in real time, there is a fulfillment lead time before your order is ready for collection or courier dispatch.

  • Stock Updates: We update our inventory feeds daily. However, due to concurrent orders or slight delays between automated web updates, a supplier may occasionally run out of stock. If this occurs, we will immediately contact you to offer a suitable replacement or a 100% full refund.

  • Order Statuses: When you place your order and make payment, your order status will initially show as “Deposit Accepted”. This acts as a refundable deposit while we secure your stock from our suppliers. Once our suppliers confirm stock availability, your order status will update to “Payment Finalized”, meaning your order is officially confirmed and secured.

2. LEAD TIMES & TIMELINES

  • General Hardware Lead Times: Because our stock is ordered in from nationwide supplier networks rather than held entirely on-site, standard hardware orders generally take 1 to 3 working days to arrive at our store from our suppliers after payment has been confirmed (payment cut-off is 11:00 AM on business days).

  • Business Days: All timelines are calculated in business days (Monday to Friday, excluding public holidays).

  • Adding Courier Delivery: The times above reflect the projected time it takes for your order to arrive at Zaps and be ready for collection or dispatch. If you selected a courier delivery option at checkout, please add the courier transit time (typically 1–3 business days depending on your location in South Africa).

  • External Factors: While we strive to meet all schedules, shipping times are guidelines. We are occasionally bound by external factors beyond our control, including supplier warehousing delays, distributor short deliveries, incorrect stock dispatches from suppliers, and national courier transit delays.

  • Inquiries: If you are ordering a specific component or system and need an exact estimate before purchasing, please feel free to contact us at manager@zapsonline.com or (011) 740-9919 to verify supplier availability.

3. SHIPPING OPTIONS & COURIER PARTNERS

We partner with reliable South African courier providers, including The Courier Guy, to offer safe nationwide delivery as well as specialized, budget-friendly shipping tiers negotiated exclusively for our customers:

  • Zaps Games Economy: A special, discounted economy shipping rate negotiated with The Courier Guy, available exclusively for video game orders.

  • Zaps Hardware Economy: A special, discounted economy shipping rate negotiated with The Courier Guy, tailored specifically for small PC hardware and lightweight components.

  • Standard Door-to-Door Courier (The Courier Guy): Standard door-to-door courier service delivered directly to your home or office address for heavier or bulkier hardware orders.

  • PostNet-to-PostNet: Secure branch-to-branch delivery across South Africa for convenient collection.

  • Store Collection: You are welcome to collect your order directly from our storefront (757 Voortrekker Road, Brakpan, Gauteng) once your order status is marked as Payment Finalized and you have received notification that your order is ready.

4. DELIVERY & ACCEPTING YOUR PARCEL

  • Inspection Upon Delivery: It is your responsibility to ensure that a responsible person is present at the designated delivery address to inspect the exterior packaging and sign for the order.

  • Liability: Zaps cannot accept liability for parcels that have been signed for in error or accepted without reporting visible external transit damage.

  • Failed Deliveries: Please ensure someone is available on the scheduled delivery day. If our couriers attempt delivery and no one is available at the address, re-delivery fees or return-to-sender charges may be billed to you by the courier company.

  • Custom & Heavy PC Builds: Fully assembled custom PC desktop towers are carefully packaged with internal transit foam. However, due to the heavy components inside (such as large graphics cards and tower coolers), inspect your system immediately upon arrival and report any physical transit damage to us within 48 hours.

5. ADDITIONAL INFORMATION

For details regarding our return windows, statutory 7-day cooling-off periods, pre-owned game policies, and hardware warranties, please review our complete Terms and Conditions page or contact our support team at manager@zapsonline.com or (011) 740-9919.