Your order has to be ordered in from suppliers countrywide and as such there is a lead time in getting your order to you . Note that shipping times to us are guidelines only and while we will try our utmost to keep to the schedule and to speed up the process , we are bound to external processes beyond our control such as supplier response times and their ordering/warehousing systems , courier delays , supplier short deliveries and wrong stock deliveries. These types of errors are an exception that do not happen often but we wish convey a realistic understanding of how long your order will take. The lower prices you will enjoy when ordering online comes with a waiting period for your delivery.
We update stock quantities daily, however there could be cases when our suppliers do run out of a product due to multiple orders processed at the same time and / or the delay between web updates. When this happens a replacement product will be suggested or a refund offered.
When placing an order through our site, you will notice that the initial order status is “Deposit Accepted” which is to be treated as refundable deposit until we can secure your stock from our suppliers. After we have secured your stock your order status will be changed to “Payment Finalized” and your order will be secure . Until your order status has been changed to “Payment Finalized” your order is still pending and is treated as a refundable deposit.
All days given are business days and reflect the projected time it will take for your order to arrive at Zaps and be ready for collection . If you have selected delivery options , add the delivery time to the times below
Hardware orders will arrive at Zaps 1-3 working days after payment has been confirmed. Payment cut off times is 11H00. Payment confirmed Monday before 11H00 will arrive Tuesday / Wednesday (latest Thursday in special cases).
While the times above are the norm, it is dependant on factors beyond our control (courier delays , stock errors …)
DELIVERY AND ACCEPTING GOODS
It is your responsibility to ensure that there is a responsible person at the delivery address to inspect and to sign for the order. We cannot accept liability for items that have been signed for in error. Please note that our couriers could bill you should no one be at the address on the day of delivery
Software/Games are strictly non-returnable once opened. They are treated as consumables. In the case of a faulty installation / keycode, we will refer you to the distributor helpline as the final decision lies with the respective distributor. They are the only ones that have access to their code databases and as such we cannot give support on the above items.