Last Updated: October 2026

At Zaps Online (“we”, “our”, or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data in accordance with the Protection of Personal Information Act (POPIA) of South Africa and global best practices.

1. INFORMATION OFFICER CONTACT

In compliance with POPIA, our designated Information Officer oversees questions regarding this privacy policy and data protection practices. If you have any queries or wish to exercise your data rights, you can contact us at:

  • Responsible Party: Zaps Online

  • Physical Address: 757 Voortrekker Road, Brakpan, Gauteng, 1541, South Africa

  • Email: manager@zapsonline.com

  • Telephone: (011) 740-9919

2. WHAT INFORMATION WE COLLECT

We only ask for information that allows us to process your orders, provide customer support, and improve your shopping experience. This includes:

  • Contact & Identity Information: Your name, surname, email address, telephone/cell number, and physical billing/delivery addresses.

  • Account Credentials: Your username and encrypted password when you register on our website.

  • Transaction Data: Records of products purchased, order statuses (“Deposit Accepted” / “Payment Finalized”), and invoice histories. Note: We do not store your raw credit card numbers or banking credentials on our servers; payments are securely handled via encrypted gateway partners.

  • Technical Data: Standard web cookie identifiers, IP addresses, and browsing activity used to maintain your session and cart functionality.

3. HOW WE USE YOUR INFORMATION

We use your personal information strictly for the following purposes:

  • Order Fulfillment & Delivery: To process orders, verify stock, manage payments, and pass delivery details to our trusted courier partners (such as The Courier Guy or PostNet) to deliver your purchases.

  • Customer Communication: To send transactional updates regarding your order status, tracking numbers, and responses to support inquiries.

  • Service Quality: To measure customer satisfaction through feedback or service questionnaires.

  • Marketing & Promotions (Opt-In): To alert you to product upgrades, special sales, and newsletters. You may opt out of marketing communications at any time via your account settings or the unsubscribe link in our emails.

4. DATA SECURITY & PROTECTION

  • Technical Safeguards: We employ state-of-the-art security measures, including SSL (Secure Sockets Layer) encryption technology, to ensure all personal and transactional data transmitted over the internet is completely secure.

  • Internal Controls: Within our organization, customer data is stored on password-protected servers with restricted, role-based access.

  • User Responsibility: You play a vital role in protecting your data. Never share your account username or password with unauthorized individuals.

5. SHARING WITH THIRD-PARTY SERVICE PROVIDERS

We never sell, rent, or trade your personal information to third parties. We only share data with vetted service providers who assist us in operating our business under strict confidentiality agreements:

  • Couriers & Fulfillment: Packaging and delivery companies (e.g., The Courier Guy, PostNet) to deliver your physical parcels.

  • Payment Gateways: Secure payment processors required to authorize and clear your financial transactions.

  • Legal Obligations: We may disclose your personal information if explicitly required to do so by South African law, court orders, or to protect the rights, property, and safety of Zaps Online or the public.

6. YOUR RIGHTS UNDER POPIA

As a data subject under POPIA, you have the right to:

  • Access: Request confirmation of whether we hold personal information about you and request a copy of that record.

  • Correction: Review, update, or correct your personal information at any time by logging into your account profile or contacting our support team.

  • Deletion: Request the deletion or destruction of your personal information, subject to our legal retention obligations (such as keeping tax and accounting records for required statutory periods).

  • Objection: Object to the processing of your personal information for direct marketing purposes.

7. COOKIES & TRACKING

When you register or browse our site, we assign a unique personal identification number saved to your device in the form of a secure cookie. This cookie acts as your digital passport, making your shopping experience seamless (e.g., remembering your cart and registration details across visits) without requiring you to re-enter information repeatedly.

8. CHILDREN’S PRIVACY

Our website and services are targeted at adults and general consumers. We do not knowingly collect personal information from children under the age of 18 without parental consent.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect operational changes or legal requirements under South African law. Any updates will be posted directly on this page with a revised “Last Updated” date.