Last Updated: October 2026

 

By accessing, browsing, or utilizing this website (zapsonline.com), and/or by registering an account or placing an order with Zaps Online, you acknowledge that you have read, understood, and unequivocally agree to be bound by the following Terms and Conditions, alongside our Delivery Policy, Shipping Information, and Privacy Policy. If you do not agree with any part of these terms, you must immediately cease using this website.

1. LEGAL & MERCHANT INFORMATION

In compliance with Section 43 of the Electronic Communications and Transactions Act (ECTA) 25 of 2002, the legal details of the supplier are as follows:

  • Full Business Name: MARCKEL cc T/A Zaps Online
  • Physical Address: 757 Voortrekker Road, Brakpan, Gauteng, 1541, South Africa
  • Customer Support Email: contact@zapsonline.com
  • Telephone Number: (011) 740-9919
  • Website: https://zapsonline.com
  • Country of Domicile: South Africa

2. ORDER PROCESSING, PRICING & STOCK AVAILABILITY

2.1 Supplier Inventory & Lead Times

Products listed on our website are sourced from supplier networks nationwide. While stock quantities are updated daily, high demand or simultaneous ordering across distributor feeds may result in stock depletion before site updates reflect. Projected delivery times to our shop or your address are guidelines. While we endeavour to dispatch promptly, delivery timelines remain subject to distributor warehousing schedules, courier operations, and stock allocations.

2.2 Order Status & Order Acceptance

  • Initial Order Status (“Processing” / “Deposit Accepted”): When you place an order and payment is received, your order is initially placed in “Processing” status. Payment received at this stage is treated as a refundable deposit held pending verification of stock availability, supplier allocations, and pricing accuracy.
  • Final Order Acceptance (“Payment Finalised”): A binding contract of sale is only concluded when your order status is updated to “Payment Finalised”. Until your order reaches this status, your order is pending confirmation.

2.3 Errors and Omissions Excepted (E&OE) & Price Changes

  • All projected pricing, product specifications, hardware configurations, and images on this website are listed with Errors and Omissions Excepted (E&OE) and are provided in good faith. Product images are for illustrative purposes and may differ slightly from the actual product.
  • Prices are subject to exchange rate (ZAR) fluctuations and distributor cost adjustments prior to order confirmation.
  • In the rare event of a material, obvious inadvertent error (such as a technical software glitch, pricing algorithm bug, or supplier feed error), Zaps reserves the right to cancel the order prior to status update to “Payment Finalized”. In such instances, you will be notified immediately and offered the choice to pay the revised amount or receive a 100% full refund of your deposit.

2.4 Out of Stock Refunds

If an ordered product is out of stock at the supplier level post-checkout, Zaps will contact you to offer a comparable replacement item, wait for restock, or issue an immediate full refund.

3. DELIVERY & RISK

  • Lead Times: Hardware orders generally take 1 to 3 working days to arrive at Zaps from our suppliers following payment confirmation (cut-off time: 11:00 AM SAST on business days). If courier delivery to your address was chosen, add standard courier transit times (typically 1–3 business days depending on area).
  • Delivery Responsibility: It is your responsibility to ensure an authorized representative is available at the provided delivery address to inspect and sign for the package. Zaps and its third-party couriers cannot be held responsible for packages signed for by unauthorized individuals at the designated address.
  • Failed Deliveries: If no one is available to receive the delivery on the agreed date, the courier reserves the right to charge re-delivery fees.
  • Passing of Risk: Risk of damage or loss to goods passes to the customer upon delivery and signature at the designated delivery address.

4. CANCELATIONS, RETURNS & COOLING-OFF PERIOD

4.1 Statutory Cooling-Off Period (ECTA Section 44)

In terms of Section 44 of the Electronic Communications and Transactions Act (ECTA), you are entitled to cancel your purchase of unopened physical goods within 7 (seven) calendar days of receiving them without reason or penalty, subject to the following:

  • The goods must be unopened, unused, factory-sealed, and in their original packaging.
  • You will be responsible for the direct costs of returning the goods to Zaps.
  • Statutory Exclusions: The 7-day cooling-off period does not apply to digital media, software, or video game discs/cartridges (including pre-owned games) once unsealed, opened, or removed from their original protective wrapping, nor to custom-assembled PC systems or “Build For You” bundles configured to client specifications once assembly has commenced.

4.2 Standard Non-Defective Returns (Outside 7-Day Window or Opened Packaging)

  • Unopened Goods (Day 8–14): Requests to return sealed goods after the 7-day cooling-off period are subject to approval. Return shipping fees apply, and a handling/restocking fee of up to 20% may be levied to cover supplier return charges and re-stocking costs.
  • Opened / Damaged Packaging: Working hardware returned with broken factory seals or damaged packaging cannot be sold as new. Acceptance of opened returns is at the sole discretion of Zaps. If approved under special conditions, a return fee of up to 40% will apply, and the item will be liquidated as refurbished stock.
  • Custom-Built & Assembled PCs: Custom-built PC systems and “Build For You” assembled bundles cannot be returned for a refund or exchange due to a change of mind once assembly has commenced or been completed.
  • Non-Returnable Items: Earphones, in-ear monitors, and headsets once opened/unsealed (due to personal hygiene standards).

5. WARRANTIES, REPAIRS & DEFECTIVE GOODS (CPA COMPLIANCE)

5.1 New Hardware & Standard Manufacturer Warranty

All brand-new hardware products sold carry the official manufacturer warranty (typically ranging between 6 months and 2 years depending on the component). If a product proves to be defective, unsafe, or fails to operate within 6 months of delivery (and such failure is not due to user damage, misuse, or power surges), you are entitled under the Consumer Protection Act (CPA) to return the product for a repair, replacement, or full refund.

5.2 Pre-Owned Games & Consumables Warranty (48-Hour Policy)

  • Pre-Owned / Second-Hand Games: Pre-owned physical game discs and cartridges carry a strict 48-hour warranty from the date of delivery or collection.
  • It is the customer’s responsibility to test pre-owned game discs immediately upon receipt to verify console readability and functionality.
  • Any read errors, disc defects, or functionality issues must be reported to us in writing within 48 hours of receiving your order. Claims or return requests made after this 48-hour period will not be accepted.
  • Abuse / “Beaten and Returned” Policy: Due to the consumable nature of media and entertainment software, pre-owned games returned claiming to be “faulty” will be thoroughly tested by our technical team. If the disc is found to be fully readable and operational, the return will be rejected, and the item will be sent back at the customer’s expense. We reserve the right to refuse returns on titles that show signs of completion or where abuse/scratches occurred post-delivery.
  • New Games & Software: Brand-new software and sealed games are strictly non-returnable once opened. In the case of a faulty installation or defective keycode, we will refer you to the respective distributor helpline as they hold exclusive database access. Any scratched or mishandled new discs will not be taken back.

5.3 Warranty Exclusions & User Damage (Electronics & Hardware)

Warranties do not cover defects or failures resulting from:

  • Physical damage, mishandling, cracked components, bent pins, or liquid spillage.
  • Removal, tampering with, or defacing of serial numbers, warranty stickers, or barcodes.
  • Damage caused by electrical power surges, lightning strikes, load-shedding voltage spikes, or improper electrical supply/grounding.
  • Modification, unauthorized repairs, or overclocking beyond manufacturer specs.
  • Speaker Units & Blown Voice Coils: Due to manufacturer and distributor policy limitations, warranties do not cover speaker drivers, voice coils, or physical cone damage resulting from overdriving, clipping, improper amplification, or power surges. Returned speaker units will be subjected to technical inspection; blown or physically abused speaker components will be declared out of warranty.

5.4 Return & Testing Process for Claimed Defects

  • Notification: Defective or damaged-on-arrival (DOA) items must be reported to Zaps within 48 hours of delivery (or within 48 hours for pre-owned games) for immediate handling.
  • Testing: Returned items claimed to be defective will be evaluated by our technical team or the official service center.
  • Non-Defective / User-Damaged Returns: If a returned item is tested and found to be fully operational, or if the failure is determined to be caused by user damage or power surge, the customer will be liable for shipping charges to and from the customer, as well as a handling fee of up to 10% of the product’s value.

6. CUSTOM PC BUILDS, BUNDLES & ASSEMBLY SERVICES

6.1 Custom Build Specifications & Component Selection

  • When utilizing our PC Builder tool to create a custom bundle, you are responsible for ensuring that your selected components are compatible. While our system provides compatibility guidelines, Zaps reserves the right to contact you if a selected configuration has technical bottlenecks or physical incompatibilities prior to final assembly.
  • Discounts & Promotional Pricing: Bundle discounts applied via the PC Builder tool are strictly conditional upon purchasing the complete bundle as configured. If individual items from a custom bundle are returned, the remaining items will be re-priced at standard retail rates, and the bundle discount will be forfeited.

6.2 Assembly Services & Testing

  • If you select the “Build For You” option, our technicians will assemble, cable-manage, update BIOS/firmware, and bench-test the system prior to dispatch or collection.
  • No “Change of Mind” on Assembled Systems: In accordance with South African consumer law governing custom-assembled or specially configured goods, custom-built PCs cannot be returned for a “change of mind” or refund once assembly has commenced or been completed.

6.3 Transport, Shipping & Risk for Custom Systems

  • Complete desktop tower builds contain heavy components (such as large graphics cards and CPU tower coolers). While we package systems securely with internal transit foam where necessary, shipping fully built PCs via third-party couriers carries inherent transit vibration risks.
  • Customers are strongly advised to inspect the exterior and interior of the chassis immediately upon delivery. Any physical transit damage must be reported to Zaps within 48 hours of delivery.

6.4 Software, Operating Systems & Client-Supplied Parts

  • Unless a licensed operating system is explicitly purchased as part of the custom build bundle, systems are supplied without an OS or pre-installed with trial/unactivated software. Zaps is not responsible for software configuration, driver conflicts, or third-party software performance post-delivery.
  • If a customer supplies their own components to be integrated into a Zaps custom build, Zaps accepts no liability for pre-existing faults or compatibility failures originating from client-supplied parts.

7. HARDWARE & SOFTWARE COMPATIBILITY

  • Customer Responsibility: Customers are responsible for verifying component compatibility (e.g., motherboard socket types, RAM speeds, power supply wattage, PC case dimensions, OS support) prior to placing an order.
  • Compatibility Returns: Zaps is not responsible for hardware/software incompatibility. Unopened incompatible items may be returned under Section 4.2 above.

8. DISPLAY / LCD DEAD PIXEL POLICIES

Manufacturers of monitors and handheld devices (including LG, Samsung, Acer, ASUS, HP, Sony, etc.) follow ISO standard dead pixel policies that allow for a minor threshold of dead or stuck pixels before a panel is deemed defective. If you have questions regarding a specific brand’s dead pixel policy, please inquire prior to breaking the factory seal.

9. USER RESPONSIBILITIES AND WARRANTIES

9.1 By using this Website, placing an order, and/or utilizing our services, you warrant and represent that:

  • 9.1.1 You have read, understood, and agreed to these Terms, and will use the Website and services strictly in accordance with them.
  • 9.1.2 All information provided during registration, checkout, or account creation (including your legal name, delivery address, contact numbers, and email) is true, accurate, complete, and up to date. Zaps will not be held liable for delivery delays, lost parcels, or extra courier charges resulting from incorrect address details provided.
  • 9.1.3 You are above the age of 18 (eighteen) years and possess the full legal capacity to enter into a binding contract, or are duly assisted by a parent or legal guardian.
  • 9.1.4 You lawfully possess and submit all information transmitted to the Website.
  • 9.1.5 You will not post, upload, replicate, or transmit any abusive, threatening, harassing, defamatory, racist, sexist, or discriminatory content via the Website, nor restrict any other user from properly utilizing the platform.
  • 9.1.6 You will not send unsolicited electronic messages or use any software, bots, routines, or devices to interfere with, disrupt, or compromise the operation or functionality of the Website (including uploading corrupted files, malware, viruses, or attempting to alter the underlying source code or front-end look and feel).
  • 9.1.7 You will not infringe the intellectual property rights or proprietary interests of Zaps or any third party.
  • 9.1.8 You are responsible for maintaining the strict confidentiality of your account login credentials and for all activities that occur under your account.
  • 9.1.9 You are responsible for operating all hardware, electronics, and gaming equipment strictly in accordance with manufacturer guidelines, including providing proper ventilation, avoiding liquid exposure, and ensuring safe power connections (such as approved surge protection).
  • 9.1.10 You agree not to initiate fraudulent chargebacks or payment disputes with your financial institution for orders that have been validly fulfilled and delivered to your specified address. In the event of a disputed transaction, Zaps reserves the right to submit delivery signatures, IP logs, and communication records to your bank and payment gateway.

10. PROTECTION OF PERSONAL INFORMATION (POPIA)

Zaps respects your privacy. Any personal information collected during your transaction (including name, address, phone number, and email) is processed strictly in accordance with the Protection of Personal Information Act (POPIA). Your data is used exclusively to process your order, arrange courier delivery, fulfil warranty obligations, and maintain your store account. We do not sell or trade customer personal data to third parties.

11. GOVERNING LAW & JURISDICTION

These terms and conditions are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from transactions on this site shall be subject to the exclusive jurisdiction of the South African courts.